Customer Service

Contact

If you have any questions, please email us at “info@hyanglaa.com” with the following information.

Full Name:
Email:
Subject:
Phone:
Description:

Delivery Service

Around Kathmandu Valley
Deliveries will be made within 48 hours from the time of order.
Outside Kathmandu Valley
Deliveries will be made within a week from the time of order.

Cancellations, Returns & Exchange

We accept cancellations only if the request is made before your order is dispatched. We do accept return and exchange if the product is unused and resalable within 7 days of purchase. You will require a purchase invoice to proceed with this request. Please inform us with your contact info at “info@hyanglaa.com”. We will contact you after we receive the e-mail and we will go through the process. Customer will have to bare the delivery/pickup charge for exchange and return. **If you purchased our product through our retailers, please follow up with them for return and exchange.**